Age UK – Call in Time (telephone befriending)

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Telephone befriending service for matching volunteers with older people.

Not having someone to talk to regularly can be lonely and isolating, particularly if you’re used to sharing your home and time with others. A friendly, weekly, 30-minute chat on the phone can make all the difference.

While we’re waiting to find a suitable match, we carry out regular, short Good Day Calls with them, to bridge the time gap.

What’s great about Call in Time?

• Free weekly calls from a volunteer for up to 30 minutes
• Find and make a new friend to share experiences with
• We match older people with a friendly volunteer who shares similar interests and hobbies
• We protect everyone’s safety by automatically connecting older people with their telephone friend which means no personal telephone numbers need to be exchanged

How does Call in Time work?

Call in Time follows a straightforward process.

• You sign up and register interest.
• We assess your profile (or the older person you’re referring)
• We match up with a suitable volunteer
• We then connect the volunteer to begin weekly calls

Is there anyone who won’t be suitable for Call in Time?

Call in Time may not be suitable for people with memory loss, dementia or mental health issues that require higher level support. These conditions may affect the person’s ability to build a telephone friendship with a volunteer.

Information and Advice

Age UK also runs an Information and Advice Line.