Support for Internet Explorer

It looks like you’re using Microsoft Internet Explorer as your web browser. This is now considered ‘end-of-life’, and Microsoft is withdrawing support for it because it uses outdated technology. This means that it will no longer receive important security updates and previous bugs will not be fixed.

This means that the risk and cost are placed on service providers to develop twice for modern browsers and again for Internet Explorer. As free, modern alternatives are available for most platforms it is difficult to justify spending public money on further development.

Please see the Withdrawal of support for Internet Explorer notice from NHS Digital for more information and guidance.

Guide Dogs

Specially trained dogs to guide a blind or partially-sighted person.

Guide Dogs

If you have a serious visual impairment, a guide dog can help you become more independent and mobile. Highly trained to support you in navigating any mobility challenges you may face, guide dogs are a great way to get you out and about with confidence. 

Application criteria and other FAQs on getting a guide dog

Companion dogs for adults

Our new companion dog service offers friendship and emotional support to adults with sight loss and their families. These well-behaved and well-trained dogs can help build your confidence and improve your wellbeing by giving you a reason to get out more. 

A companion dog is:

  • A friendly, well-behaved dog
  • Here to help you build confidence and get out more
  • Owned by Guide Dogs (not by you or your family)
  • Looked after and paid for by you and your family, including vets’ bills and insurance

Companion dogs are not the same as guide dogs – you can’t use them for sighted assistance or as a mobility aid. In the same way, you can’t take them to places where a pet dog legally wouldn’t be allowed in. Some places may let them in but it’s their choice
– they don’t have to. 


Community Team

Our team of 28 staff work out of the Knotty Ash office, Liverpool, covering the counties of Merseyside and Cheshire. We have around 270 guide dog owners at any time. If we can’t help you directly, we’ll do what we can to work with other service providers
in the area to meet your needs.

How can I access this service?
Call or email
When is this service open?
Monday to Friday 9am to 5pm
How much will it cost me?
On successful qualification the cost of the guide dog to the owner is 50p. The sighted guiding service is Free of charge. Calls to the 0300 number are the same as to a local line.
Social media

Find us on Facebook
and Twitter

Follow Liverpool Mobility Team on

What groups of people is this for?
People with a sensory disability
What age groups is this for?
Any age
What areas of the city is this for?
People from anywhere in the city


Guide Dogs, Muriel Crook House, 40 Youens Way, L14 2EP



Delivered in partnership with

Healthwatch Liverpool
Citizens Advice Liverpool