Support for Internet Explorer

It looks like you’re using Microsoft Internet Explorer as your web browser. This is now considered ‘end-of-life’, and Microsoft is withdrawing support for it because it uses outdated technology. This means that it will no longer receive important security updates and previous bugs will not be fixed.

This means that the risk and cost are placed on service providers to develop twice for modern browsers and again for Internet Explorer. As free, modern alternatives are available for most platforms it is difficult to justify spending public money on further development.

Please see the Withdrawal of support for Internet Explorer notice from NHS Digital for more information and guidance.

Local Solutions – Worst Kept Secret

Coronavirus and our services – last updated 5th November 2020

We have ensured that our helpline for people affected by Domestic Abuse will be available throughout this crisis. Read more about advice for people affected by domestic abuse during this time on the dedicated Worst
Kept Secret website

If you, or someone you know, are experiencing abuse, please call our helpline on 0800 028 3398, Online Chat or email us – on weekdays 10am-3pm.

We will be available to listen, to provide advice & guidance on keeping you and your family safe.

In an emergency call 999. If you are unable to speak, call 999 and then 55 so the police will know you are in danger.

Domestic Abuse Safety Plan

Helpline and support service for anyone affected by domestic violence including family and friends by phone, online chat and email. 

We can talk you through available options, put you in touch with appropriate agencies e.g. counselling, refuge and solicitors, give advice and most importantly of all, offer ongoing support.

During the coronavirus crisis, we know that the government’s advice on self or household-isolation will have a direct impact on families experiencing domestic abuse.  Please read our latest advice Here

Worst Kept Secret also delivers domestic abuse targeted programs for young people. These focus on healthy relationships, self-esteem, developing positive coping strategies and many other topics. These are designed to work with agencies supporting young people.
These are delivered over a weekly basis from 5-10 weeks, for around 2 hours at a time.


We are also available to deliver a program called You, Me and Mum. This 10 week program is designed to create a non-judgemental, non-threatening environment for mothers. It is a time for women to safely explore the impact domestic abuse has had on their
relationship with their children and young people. It is designed to acknowledge the strengths and coping skills of women and their children and promotes the ethos of empowerment and self-help.


The Recovery Toolkit is a 12 week programme for survivors who have experienced domestic abuse. Worst Kept Secret are able to facilitate these sessions which aim to assist participants in looking at ways to develop positive lifestyle coping strategies and
explore issues around; self-esteem, the effects of abuse on children and on parenting skills, boundaries and trust, anger and conflict, setting goals and healthy relationships.

How can I access this service?
If you would like to talk to us, you can call our freephone confidential helpline.
When is this service open?
10am-3pm weekdays
How much will it cost me?
Calls to 0800 numbers are free from landlines and mobiles. Our 0800 number will not appear on your landline bill but may show up in mobile bills.
Social media

Follow us on Facebook
and Twitter

What groups of people is this for?
The general public
What age groups is this for?
Any age
What areas of the city is this for?
People from anywhere in the city



Delivered in partnership with

Healthwatch Liverpool
Citizens Advice Liverpool