Support for Internet Explorer

It looks like you’re using Microsoft Internet Explorer as your web browser. This is now considered ‘end-of-life’, and Microsoft is withdrawing support for it because it uses outdated technology. This means that it will no longer receive important security updates and previous bugs will not be fixed.

This means that the risk and cost are placed on service providers to develop twice for modern browsers and again for Internet Explorer. As free, modern alternatives are available for most platforms it is difficult to justify spending public money on further development.

Please see the Withdrawal of support for Internet Explorer notice from NHS Digital for more information and guidance.

Merseylink Bus Service

Dial-a-ride service for people with mobility problems or difficulties, who cannot use ordinary public transport some or all of the time.

The vehicles are designed for easy access and passenger comfort and include: 

  • Wheelchair access.
  • Anchorage points for wheelchairs.
  • Low step
  • Wide, comfortable seat
  • Seatbelts for all passenger
  • On-board communications.

*If you use a wheelchair you must ensure that it is transport-friendly. 

You are eligible for Merseylink membership if:  

  • You live in Merseyside and 
  • You receive the Mobility or Care part of Disability Living Allowance or Personal Independent Payment (mobility or daily living component at the enhanced rate only) (we need to see your allowance book or the notification of the value of the allowance being paid to you). 


  • You receive Attendance Allowance at the higher rate only (we need to see your allowance book or the notification of the value of the allowance being paid to you). 


  • You are registered blind (we need to see your Blind Registration document). 


  • You recieve War Disablement Pension (with a mobility supplement or higher rate care allowance). 


  • You have a serious disease (such as terminal cancer) which is getting worse and is causing you sight or movement problems. (We need to see written confirmation from your doctor). 

How can I access this service?
Complete an application form on the website and send it with a recent passport photograph and proof that you are eligible, which must be one of the documents listed on the website, post it to Merseylink Applications, Hubs Support, Merseytravel, PO Box 1976, Liverpool, L69 3HN or take it to one of our Travel Centres.
When is this service open?
Bookings Monday – Sunday, 8am – 2pm. Cancellations or enquiries Monday – Sunday 8am – 8pm
How much will it cost me?
Free for members
What should I expect?
If you use a wheelchair you must ensure that it is transport friendly.
What groups of people is this for?
People who are physically disabled People with a sensory disability
What age groups is this for?
Any age
What areas of the city is this for?
People from anywhere in the city


Merseylink Bus Service, Queen Square Travel Centre, Liverpool, L1 1RG
  • Bookings 0151 330 1001 Cancellations or enquiries 0151 330 1002



Delivered in partnership with

Healthwatch Liverpool
Citizens Advice Liverpool